Shipping & Returns

SHIPPING: We offer free shipping to the Continental United States for all orders. Our products ship out within 1-2 business days and if it should be longer, we will notify you. The products are shipped through USPS, UPS or FEDEX. Tracking numbers are available, once an item is shipped. We try our best to get you the product within 2 - 5 business days, and most of the time it arrives earlier! 


We are not responsible for lost packages once we receive shipping confirmation from Shipping Carrier.

*** We ship only to the address you provide. Please make sure all your information is correct prior to placing an order.

*** We are not responsible if order is shipped to an incorrect address. If package is returned, buyer will need to pay ship cost again.


RETURNS: All returns must be made within 14 days of purchase. For any questions email the Customer Service Department at


OUR POLICY: Items should be returned unused and with all KINREX tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.